1Introduction
NextGen ORS mobile app, developed by the National Informatics Centre (NIC), is committed to safeguarding the privacy of its users. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect it while facilitating access to government medical services and appointment scheduling.
2Information We Collect
- Personal Identification Information: Name, date of birth, gender, address, mobile number, email address, ABHA (Ayushman Bharat Health Account) Id/ Address.
- Health-Related Information: Appointment details, department visited, doctor consulted, and other relevant medical information.
- Technical Information: IP address / device information, browser type, operating system.
3How We Use Your Information
- To facilitate online registration, appointment booking, and access to medical services.
- To send appointment confirmations, reminders, and notifications.
- To improve service functionality and user experience through analytics.
4Data Sharing , Disclosure, & Ownership
We do not sell or rent your personal information. Your data may be shared with:
- Authorized hospitals and medical institutions within the ors.gov.in ecosystem.
- Government authorities, when legally required, to comply with regulations.
- As such NIC is not responsible for the data, hospitals are owner of data. Any discrepancy subject to verification with individual hospitals.
5Data Security
We use robust measures, including encryption, secure servers, and regular audits, to protect your personal information against unauthorized access, alteration, or disclosure.
6Your Rights
- Request access to your personal data.
- Request correction of inaccurate data.
7Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance your experience. You can control cookies via your device or browser settings.
8Changes to This Privacy Policy
This policy may be updated periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new effective date.
9Contact Us
If you have any questions or queries, please contact us at helpdesk-ors@gov.in